"All of us know what it's like to manage a budget at home. We pay the bills. We keep a close eye on expenses. We want to get the most for our hard-earned money. No one likes to find out they could've bought the same thing for much less somewhere else. It's the same within the Group."

Understanding the Business Dynamics

The dynamics of business guarantee that competitors will repeatedly try to hurt our business. They will repeatedly try and take our customers. They will repeatedly try and outsmart us. They will repeatedly try to damage our profitability. By doing all of this they will repeatedly challenge our job security.

How can we defend against this?

Our strength lies in our efficiency, the ability to organise all our assets - physical, financial and human - for maximum productivity. In this way, our products and services are delivered with the least possible cost. Similarly, we seek to manage all our business operations with the most efficient processes for decision making. We must use resources to the full, waste nothing and do only what we can do best. So we have to be continually disciplined in managing our company's expenses without sacrificing our ability to earn more of our customers' business and grow revenue.

SMART Efficiency

There's a difference between frugal and just being cheap. A frugal person knows how to save and spend wisely. Being the most efficient is essential for sustained success. We're making expense management and quality management via lean management principles a competitive advantage.

We have a responsibility to eliminate duplicate jobs and operate as efficiently as possible but still maintain outstanding service.

We have to hold our own against fierce competition as success has to come from performance. This requires extraordinary execution. In fact, it's all about execution. A good strategy perfectly executed will beat a great strategy poorly executed every time!

High productivity and low cost

In all our areas we always strive to increase productivity and reduce costs. Our offices are open plan where communication is direct and the experience and knowledge of our associates can be shared quickly. We continuously seek new processes, technologies and ways of working to improve our rate of output and reduce waste. Our people are the forefront in making this happen!